FitStream Pro has no cancel button — only "Pause membership." Support says cancel by registered post to Luxembourg, 30–45 days processing. Your renewal is in 11 days.
Omnibus Directive (2019/2161)
Prohibits manipulative subscription interfaces. Cancellation must be as straightforward as signing up. Omnibus 2019/2161
Consumer Rights Directive
Traders must provide clear termination mechanisms. Hidden cancel paths fail this standard. CRD
What to Do
- Screenshot the app showing no cancel option.
- Email cancellation citing Omnibus Directive — demand immediate effect.
- File with national consumer authority if charged after request.
- Chargeback if renewal processes despite written cancellation.
Is hiding cancel legal?
No — Omnibus Directive targets subscription dark patterns.
Post-only cancellation?
Challengeable — designed to trap another billing cycle.
Renewal soon?
Document cancellation request immediately before billing date.