SkyRoute cancelled your Delhi–Mumbai flight. Instead of refunding ₹8,450 to your card, they issued a travel voucher — valid 12 months, SkyRoute routes only. Their bot says: "Cash refunds not available on promotional fares."
Airline Cancelled — Not You
Promotional or non-refundable fare rules limit your rights when you cancel. When the airline cancels, different rules apply. You booked a flight; they failed to provide it.
DGCA Passenger Rights
Under DGCA Civil Aviation Requirements (CAR) on passenger rights, when a flight is cancelled by the airline, passengers are entitled to compensation, refund, or rebooking depending on circumstances. A voucher locked to one carrier is an offer — not a legal ceiling on your remedy. DGCA CAR
Consumer Protection Act 2019
Denying a cash refund when the service was not provided may constitute deficiency of service or unfair trade practice. You paid for a flight on a specific date — you did not receive it. CPA 2019
What to Do
- Reject the voucher in writing — email support demanding cash refund to original payment method.
- File on AirSewa — airsewa.gov.in with booking reference and cancellation proof.
- National Consumer Helpline — 1800-11-4000 if unresolved.
- Keep records — cancellation SMS/email, voucher offer, payment receipt.
Frequently Asked Questions
Am I entitled to a cash refund if the airline cancels?
Yes — refund or alternative transport when the carrier cancels. Voucher-only is challengeable.
Can promotional fare rules block a refund?
Not when the airline cancels. Those rules apply to passenger-initiated cancellation.
Where do I complain?
AirSewa, National Consumer Helpline, or District Consumer Commission.
Related Guides
Practice disputing SkyRoute's REFUND-AI bot — it pushes vouchers; you cite DGCA and CPA.
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