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Consumer Rights Cases

Real dispute scenarios from Fix AI — the laws that apply, the arguments that work, and a one-click path to practice against the bot.

Each case page describes a real consumer-rights scenario: an AI system denied your claim, cited internal policy, and refused to budge. You learn which laws apply, which phrases actually move the bot, and then practice the dispute free in the browser game.

How Fix AI Cases Work

Read the scenario — company, situation, and the bot's opening denial.
Learn the law — the regulations that override "company policy" (EU261, RBI guidelines, GDPR, tenancy law).
Play the case — use /?level=N links to jump straight into that dispute against the AI bot.

These pages are practice guides, not legal advice. For step-by-step escalation (ombudsman filings, police complaints, DPA complaints), see the longer blog guides. Cases and blog posts cover the same topics from different angles — scenarios here, deep how-to guides there.

Top Cases

🇪🇺 EUTravelEU261

Flight Cancelled — Refund Denied

Airline cancelled your flight but refuses a refund citing "non-refundable fare." EU Regulation 261/2004 says otherwise.

🇮🇳 IndiaFinanceUPI

UPI Fraud — Bank Refused Refund

₹45,000 gone after an OTP scam. The bank says you authorised it. RBI liability rules say authentication is not consent under deception.

🇮🇳 IndiaFinanceRBI

Loan App Harassing Your Contacts

Missed one payment and the app is calling your family. RBI Digital Lending Guidelines 2022 explicitly ban third-party recovery contact.

🇪🇺 EUPrivacyGDPR

GDPR Erasure Request Refused

A data broker holds your profile and rejected deletion citing "legitimate interests." Challenge whether those interests actually override your rights.

🇪🇺 EUHousing

Tenancy Deposit Withheld

Landlord kept €1,200 for "damage" that was documented as pre-existing. Normal wear and tear is not a lawful deduction.

🇮🇳 IndiaTravelDGCA

Flight Cancelled — Voucher Only

SkyRoute cancelled your flight but refused cash refund. DGCA and CPA support refund when the airline cancels.

🇮🇳 IndiaHealth

Health Insurance Cashless Denied

CareShield denied surgery pre-auth as "not medically necessary." IRDAI fair settlement norms apply.

🇪🇺 EUSubscriptions

No Cancel Button — Post Only

FitStream hides cancellation behind registered post. Omnibus Directive bans subscription dark patterns.

🇦🇺 AustraliaTravel

Flight Cancelled — Credit Only

JetAus cancelled Sydney–Melbourne and offered travel credit. ACL supports cash refund when airline cancels.

More Resources

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