Your flight from Amsterdam to Barcelona was cancelled by the airline. You requested a full refund. Their automated system replied: "Non-refundable Economy Saver fare. Policy FT-7.2 prohibits compensation exceptions. This decision is final."
The Situation
AirFlyte cancelled flight AY-2847 — not you. Yet their bot treats your refund request as if you had voluntarily cancelled a non-refundable ticket. This is one of the most common airline deflections in the EU.
Key Law
- EU Regulation 261/2004, Article 8 — when an airline cancels a flight, passengers are entitled to a full refund of the ticket price within 7 days, regardless of fare conditions. EU261
- Non-refundable vs airline-cancelled — "Non-refundable" only limits your rights when you cancel. When the airline cancels, different rules apply.
- Extraordinary circumstances — the burden of proof is on the airline, not you. Technical faults are generally not extraordinary.
Arguments That Work
- Cite EU Regulation 261/2004 directly — the airline cancelled, so a full cash refund is mandatory.
- Reject vouchers or rebooking if you want cash — state you are exercising your refund right under Article 8.
- Demand a written rejection if they refuse — you need this for escalation to your National Enforcement Body.
- Mention your NEB by name — airlines respond differently once a formal regulatory complaint is on the table.
About This Case
What does AirFlyte's IRIS bot claim when denying a refund?
It cites Policy FT-7.2 and a "non-refundable Economy Saver fare" — treating the situation as if you cancelled, not the airline.
Which argument drops IRIS resistance fastest in Fix AI?
Cite EU Regulation 261/2004 directly: when the airline cancels, a full cash refund is mandatory regardless of fare type.
How do I start this case directly?
Open fixai.dev/?level=1 — no account required to begin.
Related Guides
Practice this dispute against AirFlyte's IRIS refund bot. It starts at 60% resistance — cite EU261 and watch it drop.
Play This Case Free →